The success of retail organizations in an increasingly competitive environment is dependent upon their capacity for speed, flexibility and customer focus, in short the quality of the service they provide. The leadership skills of managers in these organizations can contribute significantly to service quality. This course examines the relationship between the dimensions of service quality and the different characteristics and manifestations of leadership. Lect: 3 hrs. Prerequisite: RMG 200 Course Weight: 1.00 Billing Units: 1
