HTL 101 Lodging Industry and Organization

This course offers an introduction to the lodging industry. Students will become familiar with the major segments within the accommodation industry and also with the organizational structure of hotels. The concepts of chain affiliation, management contract, the stages of the guest cycle and the management of housekeeping, security and the Front Office will also be discussed. The students will be familiarized with the key metrics of room statistics and hotel performance measurement. Lect: 3 hrs. Course Weight: 1.00 Billing Units: 1





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